Cookie Policy

Cookies are small text files stored on your device when you visit a website. Similar technologies include local storage, pixels, and SDKs. Together they help websites work, remember your preferences, and understand how the site is used.

Essential cookies keep you signed in, keep your session secure, and make the top-up and checkout flow work. Without them the site cannot function properly.

Functional cookies remember preferences such as your chosen currency or region.

Analytics cookies help us understand how the site is used so we can improve it. Where required by law, these are only set with your consent.

Essential cookies help secure the payment and top-up process and let us link your session to the correct order. This is important for support and for handling any refund request accurately.

Cookies themselves do not store your card details or process refunds. Refund decisions and payments are handled through your account and our payment providers, not through cookies. Refunds are always returned to the original payment method used for the top-up, and, because our service is prepaid, an approved refund resets your EUR balance to zero. eSIM problems must be reported within 4 hours of delivery by emailing [email protected] — see our Refund & Return Policy for full details.

Some cookies may be set by third parties we rely on, such as analytics and payment providers, when their tools are loaded on our site. Their use of data is governed by their own policies.

You can control or delete cookies through your browser settings, and where we ask for consent you can change your choice at any time. Blocking essential cookies may stop parts of the site — including top-ups and checkout — from working.

For questions about cookies, or about how they relate to your orders and refunds, email [email protected].