Everything you might want to ask.

It's a SIM built into your phone instead of a plastic card you slot in. You add a data plan by scanning a QR code, so there's nothing to ship and nothing to swap. Your everyday number and SIM stay put.

Your physical SIM keeps handling calls and texts on your home number. The FastBird eSIM sits alongside it and carries your travel data, so you stay reachable while paying local-style rates abroad.

Yes. A FastBird eSIM only provides data. Your number, contacts, and messaging apps work exactly as before — you simply route mobile data through the travel plan.

Most handsets from the last few years do — recent iPhones, Google Pixels, and flagship Samsung Galaxy models, among others. The device also needs to be carrier-unlocked. If you're unsure, check your settings for an 'Add eSIM' or 'Add data plan' option.

A plan installs on a single device, but you can share that connection with a laptop or tablet using your phone's personal hotspot wherever the destination plan allows tethering.

Pick your destination, choose a data plan, and pay with your Points balance. We send a QR code right away. Scan it from your phone's settings, and switch the line on when you land.

Install while you still have Wi-Fi at home — it only takes a minute. Many plans start counting from first use or first connection at the destination, so you can set things up early and turn data on once you arrive.

Points are your prepaid FastBird balance. You top up once, then spend Points on any destination plan. Larger top-ups carry more value, and your balance is ready whenever the next trip comes up.

Your balance is designed to stay available for your travels. Any time-bound conditions are shown clearly at top-up — we don't hide rules in the fine print.

If a plan can't be delivered or activated, contact support and we'll make it right. Refund eligibility is summarised on our Payments page and detailed in the Refund Policy.

Confirm the travel line is set as your data line, that data roaming is enabled for it, and that you've arrived in the plan's coverage area. A quick restart resolves most cases; if not, our support team is available around the clock.

An installed eSIM is tied to the device it was added to. Reach out to support with your order details and we'll help you get connected on the new handset as quickly as possible.